Kelowna Alliance Therapeutics is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, book services, or interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and other details provided when booking services, filling out contact forms, or subscribing to newsletters.
- Payment Information: When booking services through our website or a third-party booking platform, payment details are processed securely. We do not store credit card information on our servers.
- Automatically Collected Information: We may use cookies and tracking technologies to collect information about your interaction with our website, such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage your bookings, appointments, and services.
- Respond to your inquiries and provide customer support.
- Process payments and billing.
- Send important updates and service-related communications.
- Improve our website, services, and marketing efforts.
3. Sharing Your Information
We respect your privacy and will not sell, rent, or share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (such as booking platforms, payment processors, and IT support) to perform business functions on our behalf.
- Legal Requirements: We may disclose your information if required by law or to protect the safety, rights, or property of Alliance Therapeutics, our customers, or others.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request the deletion of your personal data, subject to legal and contractual restrictions.
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us.
6. Cookies
Our website uses cookies to improve user experience and analyze website performance. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our site may not function properly without cookies.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Google Analytics and Advertising
We use Google Analytics and Google Ads to help us understand how visitors engage with our website and to serve relevant advertisements within Canada.
- Google Analytics: We collect anonymous information about how visitors interact with our website through Google Analytics. This helps us analyse and improve our services. You can learn more about how Google collects and processes data in their Privacy Policy.
- Advertising: We use Google Ads to display relevant advertisements based on your previous visits to our website. Google uses cookies to serve ads based on this data. You can opt out of personalised ads through Google’s Ads Settings.
- Opt-Out: You can prevent Google Analytics from using your data by installing the Google Analytics Opt-Out Browser Add-on.
9. Consent for Cookies and Data Collection
By using this website, you consent to our use of cookies for analytics and advertising purposes. You may adjust your browser settings to refuse cookies or notify you when cookies are being used.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website and services constitutes acceptance of any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Kelowna Alliance Therapeutics
302-3295 Lakeshore Road
Kelowna, BC. V1W 3S9